My Fault, Your Fault? – Understanding and Resolving Conflicts
My Fault, Your Fault? – Understanding and Resolving Conflicts
Description
Conflicts are cost drivers! This trainings offers an in-depth and practice-oriented approach to understanding and constructively dealing with conflicts with a focus on the professional environment. Participants learn to recognize the dynamics of conflicts, reflect on their own role and apply effective strategies to reduce tensions, clear up misunderstandings and find sustainable solutions that strengthen everyone involved.
Contents
Fundamentals of conflict dynamics
Trigger points, emotions, “question of guilt”: reflecting on one's own role in the conflict
Communication in conflicts: nonviolent, empathetic, clear
From win-lose to win-win: strategies for conflict resolution
Prevention and follow-up: long-term conflict avoidance
Simulation of conflict situations and joint reflection on possible solutions
For Individuals
You will develop greater conflict competence, which will enable you to remain calm and solution-oriented even in tense situations.
For Businesses
Improved conflict competence among employees leads to a healthier working atmosphere, increased team productivity and more efficient problem-solving.
