Lean IT: Lean Processes, Satisfied Customers
Lean IT: Lean Processes, Satisfied Customers
Description
This trainings introduces participants to the principles and practices of lean management applied to IT processes and services. It shows how to eliminate waste, increase efficiency and maximize customer value to create a leaner, more effective and customer-centric IT.
Contents
Fundamentals of Lean: origins, core principles, and mindset
Mapping and optimization of IT value streams from customer request to service delivery
Selected methods for process optimization (including Kanban, 5S)
Customer focus in Lean IT
Continuous improvement (Kaizen): Establishing a culture of continuous optimization in IT teams
Applying Lean principles to real-world IT scenarios
For Individuals
You will learn proven lean methods to analyze IT processes, identify bottlenecks and develop solutions to increase efficiency.
For Businesses
The implementation of lean IT principles leads to significantly more efficient IT processes, shorter throughput times, reduced costs and greater customer satisfaction.
